Tammy W Ptq

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Verified Reviewer
| map-marker Little Rock, Arkansas

Dishonest poor service

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Findhotel - Dishonest poor service
Findhotel - Dishonest poor service - Image 2
Called to get a hotel room at embassy, thought I was talking to Hilton reservation. No room available, was quoted 131$ nightly for 2 nights at what I now see is a subpar hotel.., but regardless when I got the bill it was 353$. She probably told me that but my mother has to have heart surgery in the morning and AGAIN I still think Im talking to a Hilton reservation clerk!! And I cannot cancel as it is same day so here I am in room that teaks of bleach. Paying wayyyyy to much!!!
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Loss:
$110
Cons:
  • Dishonest and overpriced

Preferred solution: Price reduction

User's recommendation: Do not use this service quoted room price is before they tack on their fee of 110$!!!

Ammy Ljg

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Verified Reviewer
| map-marker Charlotte, North Carolina

Cancelation

My booking was canceled and I dont know why that is please help me to understand why my booking was canceled and where is my refund money
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Ammy Ljg

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Verified Reviewer
| map-marker Charlotte, North Carolina

Booking

My booking was canceled for no reason can you guys give me an call because I'm not understanding why that was canceled 980289****
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Rohit Y Kjc

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Denied of room after reaching the location even after booking the place well in advance

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Findhotel - Denied of room after reaching the location even after booking the place well in advance
Findhotel - Denied of room after reaching the location even after booking the place well... - Image 2

I had planned a trip to Atlanta,Georgia from my hometown Michigan. I had booked the place as it was cheap on the website.

I paid the complete amount in advance (well a month in advance ). On the day of travel, we reached the location in Atlanta (Double tree by hilton) at around 10 pm , tired as *** due to the long travel. And when I reach and ask the hotel that we have reserved a room and please give us a room , they say theres nothing booked under your name. We were shocked to hear that.

They said the FindHotel team did not book anything under my name at the hotel.

When I tried contacting them, they checked other hotels for namesake and said that there are no hotels available for that night nearby. At 1am in the night I had to roam around and search for hotels , thankfully I had rented a car.

I am giving 1 star as there is no option for 0 stars.

Worst experience ever, I would not recommend this website.

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Loss:
$100
Pros:
  • No pros
Cons:
  • Do not get accomodation even after booking

Preferred solution: High compensation for the trouble

User's recommendation: Never book a hotel through them

Anonymous
map-marker Kings Lynn, Norfolk

Cancellation

I need to cancel my booking for June 29th 2023, booking ID FPH1FWQ858B. Please refund and confirm, with thanks.
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John C Ryq

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Verified Reviewer
| map-marker Amsterdam, North Holland

You got my money and I want it back we didn't have a room upon arrival at the hotel it was cancelled and I had no notice of it

Findhotel - You got my money and I want it back we didn't have a room upon arrival at the hotel...
Findhotel - You got my money and I want it back we didn't have a room upon arrival at the... - Image 2
Just sent my $683.03 back to the damn bank this has caused me a lot of hardship I need my money back ASAP I've been trying to get it done in a timely and proper manner with no word from anyone this is very stressful for my family we can't afford to just let that kind of money just float around we have bills to be paid and due to this we can't pay our bills
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Loss:
$683
Cons:
  • Seems like a scam until i see otherwise

Preferred solution: Full refund

Darlene J Xak

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Verified Reviewer

Cancel Booking

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I had to cancel a booking through Find Hotel and was very satisfied with their response and handling of my situation. My credit card was credited as they promised.
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User's recommendation: Recommend to use FIND HOTEL.

Anonymous
map-marker Toronto, Ontario

I actually got my money back, I don’t have any further comments. I was not a pises consumer so please take me off your list. thank you

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Im not sure how I ended on to this page however I was looking for the proper person to get in touch since I no longer was going to use my hotel. I believe I accidentally ended up on this website which is total opposite of what I thought of the service . I do not feel pissed at since I got my refund back . Overall thank you!
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Anonymous
map-marker Atlanta, Georgia

Terrible accommodations for bathroom shower

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Findhotel - Terrible accommodations for bathroom shower
Findhotel - Terrible accommodations for bathroom shower - Image 2
Findhotel - Terrible accommodations for bathroom shower - Image 3
Backed up water in shower,painted tub and toliet and reported to front desk and they responded ok..?? Deserve refund.Working crew in hotel laying carpet,etc all day long
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User's recommendation: Don't stay at Wingate by wyndham in duluth,ga

Anonymous
map-marker Doylestown, Pennsylvania

False information

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Findhotel - False information
Findhotel - False information - Image 2
Hotel did not have the amenities promised and definitely want a refund ,could not speech to anyone ,no jacuzzi as shown
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Anonymous

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Verified Buyer
| map-marker Salt Lake City, Utah

I didn’t get findhotel costumes service number, I can not find it,and I need help

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I didn’t get findhotel costumes service number, I can not find it,and I need help
I didn’t get findhotel costumes service number, I can not find it,and I need help - Image 2
I didn’t get findhotel costumes service number, I can not find it,and I need help - Image 3
I didn’t get findhotel costumes service number, I can not find it,and I need help - Image 4
I was booked one room with 2 beds, but they gave me one room with 1bed, even that, I didnt receive any change information for the findhotel wedside , they charge me same price for that room,now, I try to find someone to help me,but no one can help
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Alberto R Ggo

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Verified Reviewer

Billing Issue/ Incorrect Billing

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While creating a reservation on 9/15/2022 the site crashed and the computer frozed, I did not get a confirmation number for the reservation, since I didnt see a reservation number then I created another reservation and this time it went thru when I got to the hotel it turned out that the original reservation had gone thru and the lady at the reception told me not to worry that she will cancel the original reservation and honor the second reservation due to the technical issue and the cancellation policy did not apply, she provided a cancellation number for my records which I can provide. Day later when I received my credit card statement I found out the I was charged twice for the reservation on the same day and I believe Im entitled to a credit since this was created by a technical issue not a human issue, I was aware of the cancellation policy, however this was an issue beyond my control.

Please reference reservation# R371099**** and reservation# R371102**** for the inquiry in question.

Respectfully,

Alberto Riezgo

201-214-****

ariezgo4@***.com

View full review
Loss:
$227
Cons:
  • Ghost company no one to talk to

Preferred solution: Full refund

User's recommendation: Stay AWAY

Terry D Fhr

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Verified Reviewer

Homeless people live here

Findhotel - Homeless people live here
Findhotel - Homeless people live here - Image 2
Wish I could send a pic, but breakfast is a packaged 1/4 honeybun, apple and sunny d that I would never give any child. I also showered came to the bed, looked down to notice toe nails which were not mine
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Loss:
$215

Preferred solution: Full refund

Travel Expert Talks

Vacation Rentals: Refund, Cancellation and Safety Tips

Nov 6, 2020

How to refund or cancel a vacation rental? How to avoid a scam? We’ve asked Mary Branum, a vacation rental expert, and experienced homeowner, to answer top consumers questions about vacation rentals.

Read full article
Mary Branum
Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

Benjamin F Fbb

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The reservation was fake

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Findhotel - The reservation was fake
Findhotel - The reservation was fake - Image 2
Findhotel - The reservation was fake - Image 3
They charge you and give you no room. I had the foresight to call the hotel to see if the reservation existed 2 days before check in. It did not exist. Call your bank to get your money back if you fall for this scam.
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Loss:
$230
Cons:
  • Scam

Preferred solution: Apology

User's recommendation: Call your bank to get your money back

Carol V Dwj

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Verified Reviewer

You all are suppose to reimburse my 45.00

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Findhotel - You all are suppose to reimburse my 45.00
I didn't get my money back and the lady reimbursed it No money was return in my card I want my. Money back 832499****
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Loss:
$45
Pros:
  • Cheap
Cons:
  • Everything it is a bs shady site

Preferred solution: Full refund

Mari M Eul

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Verified Reviewer

I lost 600 euro in a scam by FindHotel

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I lost 600 euro in a scam by FindHotel
Avoid using FindHotel. I lost 600 euro in a scam by FindHotel. It booked a wrong hotel for my reservation and has not returned my 600 euro after nearly 3 months of the booking service operator realizing its mistake. This, despite that I even helped FindHotel cancel its erroneous reservation. My credit card company is now filing a case of fraud against FindHotel for me. FindHotel is a fraudulent service. Avoid using it at all cost if you don't want to go through all the trouble I had to go through and ruin your holiday experience.
View full review
Loss:
$600
Cons:
  • Fraudulent
  • Unprofessional
  • Unreliable

Preferred solution: Full refund

User's recommendation: Avoid using FindHotel. I lost 600 euro in a scam by FindHotel. It booked a wrong hotel for my reservation and has not returned my 600 euro after nearly 3 months of realizing the mistake. This, despite that I even helped FindHotel cancel its erroneous reservation. My credit card company is now filing a case of fraud against FindHotel for me. FindHotel is a fraudulent service. Avoid using it at all cost if you don't want to go through all the trouble I had to go through and ruin your holiday experience.

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