Christina H Nyf

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Verified Reviewer

Can't check in the hotel we booked still

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So my husband used your site to book a room for today we have been sitting waiting to check in and now the hotel is saying we have to wait till 3:00pm. We can't just keep staying in our car for that long of a time period. I have asthma and need to take my breathing treatment for this morning but have no way to do so... The whole reason for using your service was so that we could check in early and not have this problem. If it's not fixed I'm making sure to post a bad review on every hotel site there is plus post about how horrible of an experience using your service on social media. Then I'm never going to use your service again! Please do something and fix our problem we are having and I'll give you a five star rating on every site there is to bring you more customers as we as posting on social media!
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Preferred solution: Full refund

User's recommendation: Don't use!

Adina-Shirel G

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Verified Buyer
|

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Verified Reviewer

Reservation inexistant!!!

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Findhotel - Reservation inexistant!!!
I put one star because I can't put zero but I paid online and when I arrived at the hotel they couldn't find me!!! Toi had to pay AGAIN!!! I don't understand how you can call yourself a booking plateforme when you cannot even do that!!
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Loss:
$65
Cons:
  • Fake reservation

Preferred solution: Full refund

User's recommendation: Don't book through this website

Dillon M Mxe

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Verified Reviewer
| map-marker Irving, Texas

Didn't even go to hotel and they didn't give me a confirmation number

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I need my money back car was declined yet they still charge my car in $109 don't go to find hotels don't have any information they sent me to my Gmail no confirmation number but yet they still took $ 109 out of my account
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User's recommendation: Don't go to find hotels

Anonymous
map-marker Mansfield, Texas

Holding my money

8 I never got the room last night my card declined so y'all need to givee my 75dollars and 92 cents back y'all have on hold. Y'all got 10 min to put my money back I'm calling my lawyer
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Ronald F Vml

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Verified Reviewer

Worst customer service EVER!!!!

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DO NOT USE!!! THEY WILL STEAL YOUR MONEY!!! Been trying to get my refund for 3 months!!! ZERO customer service support.. Do not give your hard earned money to these crooks. They are not an honest company!!!DO NOT USE
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Loss:
$425
Cons:
  • Will steal your money

Preferred solution: Full refund

User's recommendation: DO NOT USE!!!

ANISSA H Udr

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Verified Buyer

DECLINED PAYMENT BUT IT WAS TAKES TWO TIMES

Findhotel - DECLINED PAYMENT BUT IT WAS TAKES TWO TIMES
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Findhotel - DECLINED PAYMENT BUT IT WAS TAKES TWO TIMES - Image 3
Good morning , please it's urgent reservation for the 19/10/22 au 31/11/22,Ottoman Hotel Park - Special Category I just made a reservation for FIND HOTEL except that he declined the payment so I redid another payment both times he declined the payment but when I checked my account he had not only taken the payment twice but in addition he did not confirm the reservation.PLEASE may you treat this problem urgently .
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Loss:
$1480

Preferred solution: refund of reservation since you have taken twice the payment without confirming the reservation

Xiara Xjc

Hotel is a disaster. I took about 8 pics not including the first room they put us in which was completely dirty and thennn they sent us to someone else’s room. Ughh after 20 hr drive I wish I DIDNT

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Room and service and sanitary issues. To drive 20 hours to rest it was terrible . Broken furniture stains on bedding bathtub had pubic hairs on it
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Cons:
  • No number

Preferred solution: Let the company propose a solution

User's recommendation: Runnnnnnn far away..

1 comment
Guest

Where was this hotel

Mykea W

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Verified Reviewer
| map-marker Atlanta, Georgia

Hotel review

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Findhotel - Hotel review
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Hello my hotel stay at Howard Johnson was disgusting please call me. The bathroom light is leaking all over the floor and nobody came to fix it and it's roaches all over the room chairs are extremely old and peeling
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Loss:
$75

Preferred solution: Full refund

Kason Mho

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Verified Reviewer
| map-marker Tampa, Florida

Receipt

Receipt so I could get reimburse for my job its not showing everything I need to know on the receipt you emailed me online
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Savannah O Paw

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Verified Reviewer
| map-marker Nashville, Tennessee

Problem with reservation

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I need someone to call me asap I made a reservation and tried to check in at the hotel and they said I could not stay because even though I paid my $60 online and have a confirmation number that find hotel wasnt paying the hotel and the hotel was having problems with yall not paying ! I spent my last $60 for this room I have no more money and now Im out on the street I need help ASAP THX, Savannah
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Kathy H Ego

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Verified Buyer
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Verified Reviewer

Need refund

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Findhotel - Need refund
Findhotel - Need refund - Image 2
I booked a hotel room and ended up having to leave due to accomodations ( or lack there of I should say) . We had to pay for two hotels in the same day and only stayed at one of them ..I was supposed to receive my $ back of the $66 and change for the first hotel but have yet to see the credit on my card . I have tried to reach out to find hotel.net by a third party complaint about dissatisfied customers but yet to no avail NOTHING ... I CANT EVEN SO MUCH AS SPEAK TO A CUSTOMER SVC REP OR SO MUCH AS TO EVEN GET AN EMAIL WITH A SIMPLE APOLOGY NOW OR ANYONE TO LET ME KNOW THEY R OR ARENT STILL WORKING TO RESOLVE THIS ISSUE ...WHAT A TERRIBLE WAY TO CONDUCT A BUSINESS THAT PRIDES THEMSELVES IN AFFORDABILITY ..I WILL DEF NOT BE USING NOR RECOMMENDING IN THE FUTURE ..n
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Loss:
$70
Pros:
  • Cheap
Cons:
  • Now no one wants to take responsibility for the refund
  • No customer service phone to quickly resolve issues
  • No number

Preferred solution: Full refund

User's recommendation: Terrible customer svc

Orlando S Tlv

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Verified Reviewer
| map-marker Amsterdam, North Holland

Took my money

I need my money back cause that's all the money we have tonight for our room so please I need yall to take that serious
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Loss:
$68
Pros:
  • I just need my money

Preferred solution: Full refund

User's recommendation: Don't book thru yall

Resolved
Glenn L Xel

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Verified Reviewer

Resolved: Took my money!!

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Updated by user Sep 17, 2022

Company fixed the issue and I have been provided with full refund. Told them I had lost my wife and would no longer take that vacation.

They returned all my money with condolences. It was also resolved in about 3 days..

Original review Aug 18, 2022
Booked a hotel at IP Plaza in Biloxi. Charged my card immediately $640.71. I have no reservations booked there and want my money back now. I will find you, messing with the wrong people! Return my money immediately!
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Loss:
$640
Cons:
  • Scam

Preferred solution: Full refund

User's recommendation: Scam

1 comment
Cassondra S Eim

How do you get ahold of these people?!?

Kimberly F Krb

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Verified Reviewer

I would never use this site

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I would never use this site to book a hotel room again. I booked a hotel room through them that was at a pet friendly hotel, and they booked me a room that was not pet friendly, then tried to reach out, so they would fix their error... Couldn't find a phone number anywhere for them, so I do the "chat"... They are so quick to respond, then I explain my issue, and don't hear back for 3 days after I was to check in. I ended up having to rent a whole another room and still pay for the original!!! P.O. customer!!!
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Loss:
$160

Preferred solution: Full refund

User's recommendation: Never use

Eddy D Vdd

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Verified Reviewer

Don't use this website

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I booked a room with 2 queen beds but when I got to the hotel, they told me I booked a king bed. I showed them my reservation but didn't do anything to fix the issue. I had to sleep on 1 king bed with my 3 kids. I will never use this again
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Loss:
$40

Preferred solution: Price reduction